Simulated customers powered by Cresta's AI Agent technology let agents practice conversations grounded in real conversation data to decrease onboarding time, improve employee retention, and increase ...

As real-time payments become ingrained across the globe, banks and payment service providers (PSPs) face testing times aligning their payments systems with ongoing innovation and regulatory shifts.

Pre-deployment simulation is a new technique from OpenAI. It can be used to better shape AI-led mental health guidance. An AI ...

AI is already shaping the litigation process. And while it can benefit that process, it also introduces new risks. In the latest ...

For decades, the agent role has been designed around endurance. Take the next call. Find the right answer. Calm the customer down. Document everything. Stay compliant. Keep the queue moving. Be ...

At the Seventh Science and Technology Innovation Conference hosted by Zoomlion Heavy Industry Science & Technology Co., Ltd. ...

Certifying a composite primary structure for a next-generation aircraft is, at its core, a data problem. From coupon to full ...

“The things needed to grow are in short supply,” Roy Raanani said as AI’s physical-world bottlenecks came into view.

Ridge Security today announced its recognition as a Sample Vendor in the Adversarial Exposure Validation (AEV) category of ...

New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized ...

Almost every action on the pitch will generate digital data, from player positions, ball movement, contact points, refereeing decisions, crowd movement, and even broadcast output for viewers. The 2026 ...

WASHINGTON - Workers have taken down President Donald Trump's name from the Kennedy Center, hours after a court-ordered Friday deadline to remove it from the building, and less than six months after ...