No matter how well you manage the customer service at your organization, problems are inevitable. Some may be serious, some may be minor, but they all play a role in shaping the member's or patient's ...

The EvidenceNOW Model for supporting primary care practice improvement originated from a multiyear AHRQ grant initiative designed to advance the adoption of clinical and organizational evidence in ...

AHRQ's tools and research to ensure safe and seamless transitions of patients from one care setting to another, reducing preventable adverse events, drug-related errors, and other problems.

Note: Resources on this page were used in testing the Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families. The materials were ...

"A lot of times patients come in and say, "I take a white pill or I take a purple pill or a green pill" and I have no idea what it is or how much they are taking. This strategy helps to improve ...

This section provides an overview of the key concepts in the Introduction. More extensive explanations and illustrations are provided in section 2; methods for teaching the introduction's concepts are ...

Each of the two tiers is arranged around 10 teamwork tools and strategies, including content related to the following strategies and tools from AHRQ's evidence-informed Team Strategies and Tools to ...

The CAHPS Child Hospital Survey (Child HCAHPS) Database is a central repository of survey data from hospitals that have administered the Child HCAHPS survey and chose to submit their data to the ...

Practice facilitators help primary care practices implement the best evidence and develop quality improvement capacity. To assist practice facilitators in gaining critical skills, AHRQ developed 14 ...

Hospital Admission Versus Readmission Costs, 2020 (PDF, 759 KB) ...

Monika Haugstetter, M.H.A., M.S.N., R.N. It has been 17 years since AHRQ launched TeamSTEPPS, a patient safety training program that supports AHRQ’s mission and its central role in the Nation’s ...

Before initiating antibiotics it is important to pause and review all relevant clinical and laboratory data and then weigh the potential benefit versus harm of initiating antibiotic therapy. Moment 2: ...