But increasingly, workforce planners find that even the most sophisticated plans fall apart quickly in the face of real ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

(NYSE: CALX) today announced that SC (formerly SCTelcom) is expanding their more than 20-year partnership with Calixbu ...

Workforce management has long been the operational backbone of the contact center. It helped organizations answer a fundamental question: do we have the right number of people available to meet ...

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

C ommunities competing to attract data center facilities may be overlooking a critical question: Do they have the workers needed to build and operate them? A new report from Lightcast, “Data Centers ...

PITTSFIELD — Hillcrest Educational Centers has received the 2026 John Gould Education and Workforce Development Award from Associated Industries of Massachusetts. The private, nonprofit organization, ...

Queue management sits between every inbound contact and the agent who answers it. When queue management fails, it fails quietly at first. A few calls sit in a queue 30 seconds too long. An agent ...

When locum tenens staffing works, it’s invisible. When it doesn’t, everyone feels it — clinical leaders, finance teams, and operations alike. Many organizations have learned that throwing more vendors ...

WICHITA, Kan. (KWCH) - Boeing and Wichita State University Campus of Applied Sciences and Technology announced a new workforce training center on Friday to develop aerospace workers through classroom ...

The Downtown Hope Center in Anchorage is working to purchase Plaza 201 on East 3rd Avenue in order to expand homeless services. Photographed May 8, 2026. A private, faith-based organization that aims ...

SENATE COMMITTEES TODAY. WE’LL BE FOLLOWING THAT FOR YOU. GOVERNOR SANDERS WAS IN FORT SMITH EARLIER TODAY. SHE WAS CELEBRATING TWO NEW CENTERS AT THE UNIVERSITY OF ARKANSAS, FORT SMITH, WHERE BRETT ...